Norwich Traffic Control takes all complaints seriously and will investigate any recieved vigorously and in good faith.

Complaints should be made via email to office@norwichtrafficcontrol.com or in writing to  NTC, Sackville Business Centre, 44-48 Magdalen Street, Norwich, NR3 1JU . All complaints should include:

  • The name and address of the complainant
  • The date and time of the event
  • Any supporting evidence (photos, ect)
  • NTC agrees to
  • Keep a register of all complaints.
  • A copy of complaint.
  • copy of all correspondence
  • Outcome
  • Agrees to record details of corrective action taken and steps undertaken to ensure situation does not recur (where complaint has merit).