Norwich Traffic Control takes all complaints seriously and will investigate any recieved vigorously and in good faith.

Complaints should be made via email to office@norwichtrafficcontrol.com or in writing to  NTC, Sackville Business Centre, 44-48 Magdalen Street, Norwich, NR3 1JU we will respond to complaints in the format in which they are received. All complaints should include:

• The name and address of the complainant
• The date and time of the event
• Any supporting evidence (photos, ect)

Where a complaint is made acknowledgement will be made within 14 days of receipt and we aim to resolve the complaint within 28 days, should the complaint not be resolved within 28 days we will write to the complainant to detail why this has not been possible with an estimated timescale for resolution.

NTC agrees to

• Keep a register of all complaints for a minimum of 36 months.
• Keep a copy of the complaint, and a copy of all correspondence
• Keep details of the outcome
• To record details of corrective action taken and steps undertaken to ensure situation does not recur (where complaint has merit).
• Take corrective action where applicable such as staff training, staff disciplinary, amending process and suspension of enforcement at a specific site.

If you are not satisfied with the outcome of the complaint, you will be invited to further your complaint to the International Parking Community.

Complaints and appeals are treated separately and if you wish to make both they will need to be submitted individually.