Norwich Traffic Control takes all complaints seriously and will investigate any recieved vigorously and in good faith.
Complaints should be made via email to firstname.lastname@example.org or in writing to NTC, Sackville Business Centre, 44-48 Magdalen Street, Norwich, NR3 1JU . All complaints should include:
- The name and address of the complainant
- The date and time of the event
- Any supporting evidence (photos, ect)
- NTC agrees to
- Keep a register of all complaints.
- A copy of complaint.
- copy of all correspondence
- Agrees to record details of corrective action taken and steps undertaken to ensure situation does not recur (where complaint has merit).