Norwich Traffic Control takes all complaints seriously and will investigate any recieved vigorously and in good faith.

Complaints should be made via email to office@norwichtrafficcontrol.com or in writing to  NTC, Sackville Business Centre, 44-48 Magdalen Street, Norwich, NR3 1JU . All complaints should include:

• The name and address of the complainant
• The date and time of the event
• Any supporting evidence (photos, ect)
• NTC agrees to

• Keep a register of all complaints.
• A copy of complaint.
• copy of all correspondence
• Outcome
• Agrees to record details of corrective action taken and steps undertaken to ensure situation does not recur (where complaint has merit).